Refund and Cancellation Policy

Effective August 17, 2026

1. Scope

This policy applies to purchases made from Quicky Solutions LLC through our checkout. It expands on the refund and cancellation sections of our Terms of Service. Where a signed written offer, proposal or statement of work states different terms for a specific purchase, that signed agreement controls for that purchase. Nothing here limits rights you have under applicable law.

2. How to cancel a subscription

Monthly subscriptions renew until canceled, subject to any minimum term stated in a signed written offer. You may cancel through the customer portal linked from your receipt when available, or by emailing info@quickyy.life. Cancellation stops the next eligible renewal and takes effect at the end of the current paid period or written minimum term. Access continues until that period ends. Canceling does not by itself refund a period already paid for — see the sections below.

3. Billing errors and undelivered products

If we charge the wrong amount, charge after a timely cancellation, or cannot provide the product you purchased, contact us and we will correct or refund the affected charge. This applies to every product we sell and is not limited by the time periods described below.

4. Monthly subscriptions

For Clinic OS, you may request a refund of an initial payment within 14 days of purchase if onboarding has not begun and the software has not been materially used. Renewal periods and partially used subscription periods are otherwise non-refundable, except where required by law or where section 3 applies.

5. Activation and setup fees

A one-time activation or setup fee is refundable in full before implementation begins. Once implementation begins, any refund reflects the undelivered portion of the agreed activation or setup scope, unless the signed offer states otherwise.

6. One-time packages and custom builds

For a business-website package or a custom build, a full refund is available before work begins. After work begins, any refund reflects the undelivered portion of the agreed scope. Where a written proposal or statement of work sets out milestones, refunds are assessed against the milestones not yet delivered.

7. How to request a refund

Send refund requests to info@quickyy.life with your product, business name, and the order email or receipt number. We respond within three business days. Approved refunds are returned to the original payment method through our merchant of record. Your bank or card issuer determines how long the credit takes to appear, typically five to ten business days after we issue it.

8. Contact

Questions about this policy can be sent to info@quickyy.life or discussed by phone at (305) 850-5042.